David Gillaspey
Wed., May. 16, 2007, 12:08 am
Hi all,
My current hoster is IX Hosting. I switched from Midphase at the end of 2006.
I had almost 3 trouble free months after switching to IX Hosting. Then, starting in late March, I started having a number of problems. These included
* mySQL server crashes
* hard drive running out of room three times
(What, you ask? Yes, three times in the past month, while trying to upload files, my FTP client informed me the web server's hard drive— that is, the one my site's files were on — was out of space. This, despite my hosting account supposedly guaranteeing me several gigs of hard drive space.)
* On Mother's Day, my site (and this forum) was down for several hours. When I called tech support later to find out why, I was told that the server hard drive had crashed and the hoster had had to restore my site (and that of many other customers on the same shared server) from a backup. I asked why I hadn't received an email about this. Tech support said they didn't do this.
So...what does everyone think? Is a customer entitled to be informed when the hard drive upon which their website is stored has crashed and must be restored from a backup?
My reaction: What if I had made a bunch of important changes to the site in the previous 24 hours? These would have been lost when the site was restored from backup. As a customer, I certainly would like to know that this happened, otherwise it might be weeks before I learned that my important changes were lost and the site had been reverted to a backup version.
Sometime in the next few weeks, after I've caught up with projects, I'm going to have to switch web hosters again. For sure, this time.
(It could be worse. My first web hoster, a "Christian web hoster" — what exactly does that mean? — lost my entire site when a server hard drive crashed. It was three days before they would admit to a problem.)
Sincerely,
David Gillaspey
President
Great Church Websites
My current hoster is IX Hosting. I switched from Midphase at the end of 2006.
I had almost 3 trouble free months after switching to IX Hosting. Then, starting in late March, I started having a number of problems. These included
* mySQL server crashes
* hard drive running out of room three times
(What, you ask? Yes, three times in the past month, while trying to upload files, my FTP client informed me the web server's hard drive— that is, the one my site's files were on — was out of space. This, despite my hosting account supposedly guaranteeing me several gigs of hard drive space.)
* On Mother's Day, my site (and this forum) was down for several hours. When I called tech support later to find out why, I was told that the server hard drive had crashed and the hoster had had to restore my site (and that of many other customers on the same shared server) from a backup. I asked why I hadn't received an email about this. Tech support said they didn't do this.
So...what does everyone think? Is a customer entitled to be informed when the hard drive upon which their website is stored has crashed and must be restored from a backup?
My reaction: What if I had made a bunch of important changes to the site in the previous 24 hours? These would have been lost when the site was restored from backup. As a customer, I certainly would like to know that this happened, otherwise it might be weeks before I learned that my important changes were lost and the site had been reverted to a backup version.
Sometime in the next few weeks, after I've caught up with projects, I'm going to have to switch web hosters again. For sure, this time.
(It could be worse. My first web hoster, a "Christian web hoster" — what exactly does that mean? — lost my entire site when a server hard drive crashed. It was three days before they would admit to a problem.)
Sincerely,
David Gillaspey
President
Great Church Websites